Frequently asked questions
Quick answers about computer repair, IT support, service areas and how to get started.
Answers to common questions.
What areas do you serve?
IT Genius Solutions is based in Cambridge, Ontario and serves Cambridge, Kitchener and Waterloo. Contact us if you are outside those areas to discuss availability or remote support.
Do you help home users as well as businesses?
Yes. We assist with individual computers and technology issues as well as business systems and IT support.
Can you repair a laptop or desktop computer?
We help with laptop and desktop troubleshooting, software issues, hardware faults and upgrade discussions. Contact us with the model and symptoms for the next step.
Do you offer remote support?
Remote help may be appropriate for certain software, email, account and configuration problems. Physical damage and some hardware failures require hands-on work.
Do you support Microsoft 365 and business email?
Yes. We can discuss Microsoft 365 accounts, Outlook, Exchange-related issues, cloud files and migration planning.
How do I arrange service?
Call (647) 932-0484 or email contact@itgeniussolutions.ca with a description of your device or system and the problem you are experiencing.
Do I need an appointment before visiting?
Please contact us to arrange service and confirm whether a visit, drop-off or remote appointment is appropriate. The website does not advertise unrestricted walk-in hours.
How much will my repair cost?
The scope and cost depend on the issue, the device and any required parts. Contact us with the symptoms so we can discuss the assessment process and next steps.
Can you recover important files?
File recovery possibilities depend on the cause and severity of the failure. Tell us about important data before any repair, reset or reinstall. Recovery cannot be guaranteed.
Still have a question?
Tell us what is happening with your device or system. We’ll help you identify the appropriate next step.